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Privacy Policy

Last Update: 29/4/2025

Privacy Policy

Effective Date: 02/06/2025

Welcome to our platform. This Privacy Policy outlines how we collect, use, and protect your personal data when using our mobile application for expert booking, video chat, and wallet transactions.

1. Information We Collect

  1. Personal Details: Name, phone number, email address, and profile photo (mandatory).
  2. Optional Media: Profile video (1–3 minutes) submitted by experts.
  3. Authentication: SMS-based verification, social media logins, and email validation.
  4. Booking Info: Session times, expert availability, and calendar preferences.
  5. Wallet Transactions: Top-ups, usage history, and payout requests.
  6. Device & Usage: IP address, device type, session logs, and in-app actions.

2. How We Use Your Information

  1. To authenticate users securely and verify expert profiles.
  2. To allow smooth video call sessions through integrated SDKs (e.g., Agora).
  3. To manage expert availability and booking system.
  4. To track wallet balances and support financial transactions.
  5. To provide user support, complaint resolution, and service improvements.

3. Sharing of Information

We do not sell or rent your personal information. We only share data with:

  1. Third-party video providers (for session connections).
  2. Payment processors (e.g., Stripe) for financial transactions.
  3. Government authorities if required by law.

4. Data Storage & Security

All user data is encrypted and securely stored. We implement SSL, access controls, and tokenized sessions to protect your privacy.

5. User Rights

  1. You can update or delete your profile anytime from the settings.
  2. For video/photo removal or complaint issues, contact our support team.
  3. You may request a data export or complete account deletion.

6. Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from minors.

7. Changes to This Policy

We may update this policy to reflect changes in our platform. You will be notified via app updates or email.

8. Contact Us

If you have any questions or concerns, please contact us at:

Email: [email protected]