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Privacy Policy

Last Update: 29/4/2025

Privacy Policy

Effective Date: 29/04/2025

Welcome to Cash For Chat. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application, which is available on both Google Play and the Apple App Store. The app allows users to register, schedule and join live video and voice calls, and manage bookings and wallet transactions.

1. Information We Collect

We collect the following information:

  1. Personal Information: Name, phone number, email address, and profile photo (required during registration).
  2. Optional Media: Users may upload a short profile video.
  3. Authentication Data: SMS verification, email validation, or social media logins (Google, Apple, Facebook, Twitter).
  4. Booking & Usage Information: Call bookings, call duration, interaction history, calendar preferences.
  5. Wallet & Transaction Data: Balance, top-up, withdrawal requests, and payment history.
  6. Device Information: IP address, operating system, device model, app version, timezone, and logs of user activity.
  7. Permissions Used: The app requests access to the camera and microphone (for video/voice calls), calendar (to sync schedules), and local storage (to upload profile videos or images).

2. How We Use Your Information

We use your data to:

  1. Create and manage user accounts securely.
  2. Enable real-time video and voice calls using integrated SDKs.
  3. Facilitate wallet management, financial transactions, and withdrawal requests.
  4. Support booking and scheduling features.
  5. Provide user support and resolve complaints.
  6. Improve user experience, app performance, and service quality.

We do not use your data for advertising purposes or share your personal information for marketing.

3. Third-Party SDKs and Services

Our app uses the following third-party SDKs for core functionality:

  1. Agora RTC Engine: Enables secure, high-quality real-time video and voice calls.
  2. Stripe: Manages wallet top-ups, payments, and payouts securely.
  3. OneSignal: Handles push notifications and alerts.
  4. Firebase (Auth & Core): Authenticates users and enhances performance.
  5. Smartlook: Provides session analytics (sensitive screens like wallet and login are excluded).
  6. Google Sign-In, Facebook Auth, Apple Sign-In, Twitter Login: Used for social authentication options.

Our app collects device identifiers, such as Android ID, Advertising ID, and other device-specific information. This data is used for purposes including analytics, crash reporting, security, and improving app functionality. We may share this data with third-party services such as Firebase, OneSignal, and Smartlook, which help us deliver features like push notifications, performance monitoring, and in-app analytics. All data is transmitted securely using industry-standard encryption.

All SDKs are reviewed for compliance with Google Play policies and collect only the data necessary to perform their respective services.

4. Screen Recording & Session Privacy

The app may detect screen recording attempts during video calls to protect the privacy of participants. This feature is passive and does not block the action. If you believe your privacy has been compromised or wish to request the review or deletion of session-related data, please contact us at support@cashforchat.com.

5. Data Security

We use industry-standard encryption, secure servers, token-based authentication, and SSL to protect your data. Access to personal data is restricted to authorized personnel only.

6. User Rights

You have the right to:

  1. Access and update your profile and account settings at any time.
  2. Delete your account and request a complete removal of your data.
  3. Request an export of your data.
  4. Revoke certain permissions via your device settings.

For any data-related requests, please contact our support team.

7. Children’s Privacy

This app is intended for users aged 18 years and older. We do not knowingly collect information from minors. If we discover such data, we will delete it immediately.

8. Data Retention

We retain your personal data only as long as necessary to provide services and comply with legal requirements. Once a user deletes their account or becomes inactive, personal data is deleted or anonymized within a reasonable time, unless legally required to retain it.

9. Login Access for Review

Some app features (such as video calling and booking) require user registration and login. We have provided Google with demo account credentials to bypass the login wall during app review. Any user can register freely and access all public features.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our platform or legal obligations. Users will be notified via in-app notices or update logs when significant changes occur.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy or data usage, please contact us:

Email: support@cashforchat.com